Everything you need to get your store complying with Verifactu: install the module, connect the signature and read what happens with each invoice. If something does not add up, reply to your purchase email or write to support@aiprocessia.com: our assistant answers within minutes.
On first run the module guides you through three steps: paste the connection details we sent you, test the connection, and choose the store's invoice series (each store signs with its own series). From then on, every new sale goes out signed, chained and submitted to the AEAT in real time, with its VERI*FACTU QR printed on the invoice PDF and in the customer email.
The signature never blocks your checkout. If the signing platform does not respond at the moment of sale, the order proceeds and the invoice is queued: the module retries on its own and you will see it move to «Registered with the AEAT» as soon as it goes through.
There is nothing to «send to the tax agency» by hand: the module does it at the moment of sale and stores each record's result.
When you issue a refund (full or partial), the module automatically generates the corrective invoice, with its own series, and submits it like the rest. AEAT confirmation of a corrective invoice can take a little longer (up to a minute): you will see it as «Pending» and then «Registered». The refund is never blocked by the signature.
The «Pause issuance» button temporarily stops signing new invoices (for example, during a migration). Sales from that period are queued and issued on resume. Use it only if you know why: while paused, the store is not submitting.
They arrive by email within the same business day of your sign-up (check spam). Otherwise reply to your purchase email or write to support@aiprocessia.com and we resend them.
The module retries on its own and nothing is lost (records are chained in order). If it goes beyond a few hours, write to us: we will look at it.
Verifactu applies from your start date (1 Jan 2027 companies, 1 Jul 2027 self-employed) onwards. The module signs what the store issues from the moment you connect it.
No: module updates are included in the subscription and download from your permanent link. Renewal is yearly and we notify you at least one month in advance with the amount.
The module does not touch your theme or your checkout; it survives changes. After a major PrestaShop/WooCommerce update, open the settings once and check the connection is still green.
Support: reply to any FactuSign email or write to support@aiprocessia.com — first answer within minutes, escalated to a technician when needed. Phone: +34 965 91 61 65 (Alicante, Spain).